Terms of Service

Welcome to Falcon Access. These Terms of Service govern your use of our website and our commercial and residential repair and maintenance services. By booking a service or using our website, you agree to these terms.

1. Services Provided

Falcon Access provides general property maintenance, hardware repair, and specialised services including locksmithing. We commit to performing all services with reasonable care and skill. We reserve the right to decline any service request that we deem unsafe or outside the scope of our expertise.

2. Quotes and Estimates

Any quotes provided are estimates based on the information available at the time. While we strive for accuracy, the final cost may vary if unforeseen issues arise during the performance of the service. We will communicate any significant changes in cost before proceeding with additional work.

3. Payment Terms

Payment is due upon completion of the service unless prior arrangements have been made for commercial accounts. We accept major credit cards and bank transfers. Invoices that remain unpaid after their due date may incur late fees or be forwarded to a collection agency.

4. Liability and Warranties

We stand behind the authenticity and quality of our work. However, our liability for any damages or losses arising from our services is limited to the cost of the services provided. We do not accept liability for pre-existing damage to your property or issues caused by normal wear and tear following our repairs.

5. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of New Zealand. Any disputes relating to these terms or our services will be subject to the exclusive jurisdiction of the courts of New Zealand.

6. Contact Us

If you have any questions about these Terms of Service, please contact us or call us at +64 9 243 1404.